Shipping & Delivery

Domestic Shipping (South Africa)

Standard Delivery

• Delivery Time: 3-5 business days
• Cost: R75 (FREE for orders over R500)
• Coverage: All major cities and towns
• Tracking: Full tracking provided via email

Express Delivery

• Delivery Time: 1-2 business days
• Cost: R150
• Coverage: Johannesburg, Pretoria, Cape Town, Durban, and major metros
• Cut-off Time: Orders placed before 2:00 PM are dispatched same day

Remote Areas

Deliveries to remote or rural areas may take 5-7 business days. Additional courier surcharges may apply (communicated at checkout).

International Shipping

Available Countries

We ship to the following regions:

• Africa: Zimbabwe, Botswana, Namibia, Zambia, Mozambique, Kenya, Tanzania
• Europe: UK, Germany, France, Netherlands, Belgium, Switzerland
• North America: USA, Canada
• Oceania: Australia, New Zealand

International Shipping Rates

Customs and Duties

International orders may be subject to import duties, taxes, and customs fees determined by your country. These charges are the responsibility of the recipient and are not included in our shipping costs.

Order Processing

Processing Time

• Standard orders: Processed within 1-2 business days
• Custom/personalized items: 3-5 business days
• Pre-order items: As specified on product page

Dispatch Notification

You will receive an email confirmation when your order is dispatched, including:

• Tracking number
• Estimated delivery date
• Link to track your parcel

Tracking Your Order

1. Check your email for the dispatch confirmation
2. Click the tracking link or visit our tracking page
3. Enter your tracking number
4. View real-time delivery status updates

Delivery Requirements

Signature Required

All orders require a signature upon delivery for security. If you are not available:

• Courier will leave a notification card
• Parcel can be collected from nearest depot
• Redelivery can be arranged (fees may apply)

Safe Place Delivery

You can provide delivery instructions at checkout (e.g., "leave with security," "deliver to back door"). We cannot guarantee safe place delivery for high-value items.

Delivery Issues

Delayed Deliveries

If your order is delayed:

• Check tracking information for updates
• Contact our support team after the estimated delivery date has passed
• We will investigate with the courier

Failed Delivery Attempts

• Courier will attempt delivery 3 times
• After 3 failed attempts, parcel returns to our warehouse
• Redelivery fees may apply
• Parcels held for 7 days before being returned

Damaged Parcels

If your parcel arrives damaged:

• Do not accept the delivery
• Take photos of the damaged packaging
• Contact us immediately at shipping@bushwalk.co.za
• We will send a replacement at no cost

Shipping Restrictions

Items We Cannot Ship

• Hazardous materials
• Flammable items
• Liquids (for international shipping)
• Items prohibited by destination country laws

PO Box Deliveries

We ship to PO Box addresses within South Africa for small items only. Large items require a physical street address.

Holidays and Peak Seasons

During peak seasons (December holidays, Black Friday) and public holidays:

• Delivery times may be extended by 2-3 business days
• Order early to ensure timely delivery
• Express delivery may not be available to all areas

Contact Shipping Support