1. Introduction
Bushwalk (Pty) Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bushwalk.africa or use our services.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Book an experience or purchase products
- Subscribe to our newsletter
- Contact us for support or inquiries
- Participate in surveys or promotions
This information may include:
- Name and contact information (email, phone, address)
- Payment information (processed securely through PayFast)
- Passport information (for travel bookings)
- Dietary requirements and medical information (for safari bookings)
- Emergency contact information
Automatically Collected Information
When you visit our website, we automatically collect certain information:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our site
- Referring website addresses
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your bookings and orders
- Communicate with you about your reservations
- Send you marketing communications (with your consent)
- Improve our website and services
- Detect and prevent fraud
- Comply with legal obligations
- Provide customer support
4. Information Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party vendors who assist with payment processing, email delivery, analytics, and other business operations
- Partner Lodges and Operators: When you book an experience, we share necessary information with our partner lodges and tour operators
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with any merger, sale, or acquisition
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
Payment information is processed through PayFast, a PCI DSS compliant payment gateway.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Understand how you use our website
- Improve website performance
- Deliver personalized content and advertisements
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
7. Your Rights
Under South African law (POPIA), you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to processing of your information
- Withdraw consent for marketing communications
- Lodge a complaint with the Information Regulator
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
9. International Data Transfers
Your information may be transferred to and processed in countries other than South Africa. We ensure appropriate safeguards are in place to protect your information.
10. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
For questions about this Privacy Policy or to exercise your rights, contact us:
Bushwalk (Pty) Ltd
Email: privacy@bushwalk.co.za
Phone: +27 11 393 1200
Address: Johannesburg, South Africa
13. POPIA Compliance
This policy complies with the Protection of Personal Information Act (POPIA) of South Africa. We are committed to processing your information lawfully, fairly, and transparently.